Ask the awkwardquestions.

Each campaign has its own dates for applications, drafts and posting, shown in your portal. How fast it moves depends on how many creators you need, product shipping and how quickly you review. We do not promise a fixed delivery time.

Product reviews, tutorials, lifestyle, unboxing, testimonials, day-in-the-life, and trend content for TikTok, Instagram Reels, YouTube Shorts, and Facebook — as social posts or UGC files for your own channels.

Yes. Choose Brand Page Only (files for you to post), Creator Page (creator posts on their channels), or Both for maximum reach.

The estimator at crea-match.com/pricing#estimate gives instant pricing for social tiers and UGC packages. You can prefill the campaign wizard from your estimate so you do not re-enter details.

You don't need a second account. Sign in, open Settings and use Account type, then Switch to creator. It keeps your login and email and takes you straight to creator registration. If the brand account already has campaigns, payments or credits, the switch offers a button to have our support team move it safely instead.

Not when you submit the brief. Managed campaigns: A 10% deposit unlocks your creator shortlist and is credited to your campaign; the rest is paid after you confirm your creators. Self-serve campaigns: You pay only after you confirm your creators. Fixed packages are paid in full upfront. Creators start once the campaign is paid.

Overview, Creators, Scripts, Content, Messages, Payment, and Logistics (when product delivery applies). Use Overview for status and the progress timeline; Messages for direct chat with our team.

Your campaign manager uses Admin Preview & Publish to show exactly how creators will see the listing, with a checklist, before the job board goes live.

Yes. Your team can send personal invitations via WhatsApp, Telegram, email, or a private link from the Applications workflow.

Your portal shows: Submitted → Confirmed → Matching → In Production → Content Review → Delivered. Each stage updates as creators are matched, scripts approved, and content delivered.

For seeding campaigns, use the Logistics tab to coordinate shipment. Creators confirm receipt in their portal before filming. Filming unlocks only after receipt is confirmed.

Managed campaigns: A 10% deposit unlocks your creator shortlist and is credited to your campaign; the rest is paid after you confirm your creators. Self-serve campaigns: You pay only after you confirm your creators. Packages are paid in full upfront. Creamatch pays the creators only after their work is approved. Some businesses can get credit terms approved by our finance team.

Yes. 8% Service Tax applies to Creamatch services (SST registration W10-2509-32000588). You see the SST amount before you pay, and it has its own line on quotations and invoices.

FPX online banking and credit or debit cards, through our payment providers Stripe and CHIP. Larger campaigns can also pay by bank transfer against a quotation.

Before you pay, cancelling is free. After payment, the share of creators who have not started comes back, minus a 1.5% processing fee (no fee when the problem is on our side). Delivered work is not refundable. Full details: crea-match.com/refund.

A credit balance (1 credit = RM1) that pays towards your campaigns at checkout. Credits come from referral rewards and earlier balances; they are no longer sold as top-up packs. Credits are valid for 12 months. If you have a balance, see it at /client/credits.

Yes. On campaign payment, choose Pay with credits if your balance covers the amount.

Specify tiers and preferences in your brief. Our team shortlists applicants using match scores and portfolio review. You approve final selections in the Creators tab.

You review and approve each script in the Scripts tab; the Creamatch team keeps an eye on every submission and can step in. Each deliverable includes 2 rounds of changes. After that you can request an extra round in the app; our team reviews it, and nothing extra is charged without your agreement.

Open the Content tab when videos are ready. Approve them or send them back with what to fix; our team watches the queue and can step in. Download approved videos from the same tab.

Use script and content review stages to request changes early. For escalations after delivery, contact hello@crea-match.com with campaign ID and specifics.

You receive rights to use delivered content per your campaign agreement and license terms shown at checkout.

Starter (5 videos, RM975), Growth (10 videos, RM1,900), Scale (20 videos, RM3,700), Enterprise (30 videos, RM5,400), all before SST. Ready-to-use videos for your own channels and ads.

Yes. Hybrid barter (product plus cash) needs a cash part of at least 30% of the product value. Pure barter (product only) has a RM50 per creator management fee, plus SST. Creators confirm when the product arrives.

After Delivered status, rate each creator on five dimensions: Overall, Content quality, Professionalism, Communication, and Timeliness (1–5 stars), plus an optional public comment visible to the creator.

Post-delivery insights in your portal help you see how the campaign performed and inform future briefs. Ask your account manager for a performance summary if you need a walkthrough.

14 days after the referred brand pays for its first campaign (unless that campaign is cancelled or refunded), the credit is added to your account and can be used on your next campaign.

Where the creator agreed to it, videos from past campaigns can be licensed for your own use. Ask our team what is available.

Yes. Open Settings, Account type, and choose Switch to brand (creators) or Switch to creator (brands). Same login, same email. It works instantly when the account has no history; if you already have campaigns, earnings or payout requests, it raises a request for our team to switch it for you.

A real, active social account or UGC sample videos, a profile photo, at least one niche, and a Malaysian bank account for payouts. Social creators with at least 100 followers (50 for Threads seeders) can be approved automatically; others are checked by a person. UGC creators need no follower minimum.

Videos must be MP4 or MOV, up to 200 MB each. Images must be JPEG, PNG, or WebP, up to 10 MB each. You can add up to 12 items. If a video won't upload: make sure it's an MP4 or MOV (not MKV or WebM), keep it under 200 MB (trim it or export at a lower resolution if it is larger), and open the site in Chrome or Safari rather than an in-app browser like Instagram or TikTok, which can block uploads. If it still fails, your connection may have dropped mid-upload — try again on Wi-Fi. The uploader now also shows the exact reason on screen if a file is rejected.

Yes. Select both at registration to access social and UGC-style campaigns.

You receive email when approved or if we need more info. Then unlock dashboard, campaigns, wallet and tools.

Go to /creator/campaigns — All Campaigns lists every open job with match badges: 🟢 Great, 🟡 Good, 🟠 Fair, ⚪ Open to All. Filter by type, match, or starter campaigns. My Applications tracks your submissions.

Informational only — based on niche, platform, creator type, and tier. You may apply to any open campaign regardless of match level.

Campaigns marked for newer creators — lower pressure entry points to build your Creamatch track record and ratings.

Yes. Apply to as many open campaigns as you can manage; respect deadlines once selected.

Admins review applications. If selected, you get notifications, full brief access, and tasks for script → product (if any) → film → submit.

Yes. Invitations may arrive by email, WhatsApp, Telegram, or private link — they appear in your portal with campaign context.

Our team may ask you directly about one urgent job. It is your choice whether to take it.

Yes. Script Starters / AI templates in the campaign workspace and Tools help you structure hooks, body, and CTA before submission.

Read admin or brand feedback, revise, and resubmit. Our team can coach you on brief alignment.

After script approval on logistics campaigns. Enter tracking, confirm receipt in your dashboard, then filming unlocks.

Upload the video file in the campaign workspace (Google Drive links are no longer accepted). It is compressed in your browser before upload to save time. The brand, or the Creamatch team on some campaigns, then reviews it.

After your draft is approved and you have posted, open the campaign in your Creamatch workspace, go to the step "Post & submit your post proof", paste the post link (a screenshot is optional) and tap "Submit post proof". One link per platform, or one per video if there are several. If the step asks you to wait for the go-ahead, posting is waiting on the brand's payment and we will notify you.

Open app.crea-match.com in Chrome or Safari, not inside the Instagram, TikTok, Threads or WhatsApp in-app browser, then refresh and open the campaign again. Use JPG, PNG, GIF or WebP photos or MP4/MOV clips; iPhone HEIC photos are converted when your browser allows it, otherwise upload a screenshot of the photo. A Threads draft takes up to 4 files of up to 50 MB each. Still stuck? Tell us in the campaign chat which phone and browser you use.

Yes. On sample campaigns you request the free sample in TikTok Shop from the product link in the brief, and the brand approves sample requests inside TikTok Shop, so it can show pending for a while. If it stays pending for a few days or you cannot request it at all, tell us in the campaign chat and we will follow up with the brand. When it arrives, tap "I've received my sample" in your workspace.

Nothing for that post yet: no draft and no posting. The team will tell you in the campaign chat and the app when it can start, and the newest team message wins over an older email or reminder. While you are waiting for a pilot ("Waiting for the pilot"), your deadline is paused and you are not counted late.

Request cancellation from the workspace with a reason. Repeated cancellations may affect future matching and your reliability score.

Varies by campaign, tier, and social vs UGC. Rates appear on campaign cards for social jobs. Use Tools → Rate Calculator for guidance.

Bank transfer to the account in Settings. Keep bank name, account number, and holder name accurate.

Not approved yet = your work is still being reviewed. Awaiting client payment = approved, but the client has not paid the campaign yet. Available to request = you can request it now. Payout requested = finance is processing it. Paid = sent to your bank.

Wallet lists the exact reason under the button: nothing is available to request yet (there is no minimum, any amount above zero can be requested), money is still waiting for the client's payment (it lists the campaigns), your bank details are missing or incomplete (with a link to fix them), or you already have a request in progress (with its date and status).

Refer & earn (/creator/referrals). Refer a brand: they get RM100 off their first campaign (RM1,990+), and you earn RM150 in your wallet 14 days after they pay. Invite creators: get half of your friend's first job payout, up to RM25, when the brand approves their first work.

Dashboard card showing Now (current tier), Next (target tier), and Score goal — actionable steps to improve matching and earnings.

Yes — crea-match.com/creators/[username]. Add bio, portfolio, cover, themes, and follower tier badge.

Profile → Download Media Kit. It builds a PDF with your stats and portfolio. Your phone number and email are never printed on it.

After delivery, brands may rate you on five dimensions. Strong ratings boost your composite score and future matching.

After delivery, you may consent to list content in the Content Library. You earn 70% of each license fee when brands purchase usage rights.